Bad Rep
Today I had to call a previous provider for The Company. We have run out of boxes for a small product so they asked me to call the company who made the boxes before for pricing on a second order.
The sales person, James, told me a few things before we can start talking about business.
Before I tell you anything about pricing, you should know that The Company is a on a credit hold list. You guys broke the payment agreement of 30 days. It took us a year to collect the money you owe us. If we are to work with you again, we have to establish a new payment agreement and take all the payment upfront before we start to work on your order”
I was mortified. Who could I ask for products if The Company is good at demanding services but not so good at paying for them?
I saw a similar behavior with some translations we needed in a rush for the trip to Shanghai. I was order to rush the translation, and the translation company charged us a rush service fee. The translations were done in record time, but the payment wasn’t. I started getting regular emails requesting payment and I would forward those email to the account people who would toss them aside, not considering a priority. After 3 months of bugging them to pay the translators, they finally did when I complained directly to the boss, in front of the account people and the boss order an immediate payment.
The same situation is happening to out printing provider. The lady who runs the company is so good at bringing me proofs, pricing, and good quality products, and The Company is so bad a delivering payment. I feel terrible each time she calls me and begs me to remind the account people that they owe her money.
